구인/구직
[구인] 삼성 마운틴뷰에서 IT 인력을 찾습니다. -마감
마감일
2023-11-12
근무지
Mountain View
내 용
삼성 마운틴뷰에서 Korean/English bilingual 하신 IT helpdesk 인력을 구합니다.
아래의 Job Description을 읽어보시고 Cindy Huynh - chuynh@ryzen.com 으로 이력서 보내주시면 감사하겠습니다.
Job Description:
The on-site Help Desk Support person will provide laptop, desktop, and peripheral device support for all users.
IT Support staff will respond to user's telephone calls and/or e-mail messages regarding computer software or hardware problems and walkup users through ways to resolve the problem. IT support staff will also repairs, installs and modifies computer software and hardware.
Essential Job Duties:
• Install and configure PC’s, printers and peripherals within established standards and guidelines
• Provide VIP support to executives and high level visitor
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training
• Provide technical support for IT services in conference rooms
• Install and perform maintenance on proprietary system/s
• Provides timely resolution of end user problem in accurate manner
• Manage IT assets and inventory
• Travel to remote office for IT support
Qualifications:
• 2 year degree or better OR equivalent work experience with HS degree Or Military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 2+ years of related experience
• Customer oriented
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows 10 in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows, Mac OS, video conference
아래의 Job Description을 읽어보시고 Cindy Huynh - chuynh@ryzen.com 으로 이력서 보내주시면 감사하겠습니다.
Job Description:
The on-site Help Desk Support person will provide laptop, desktop, and peripheral device support for all users.
IT Support staff will respond to user's telephone calls and/or e-mail messages regarding computer software or hardware problems and walkup users through ways to resolve the problem. IT support staff will also repairs, installs and modifies computer software and hardware.
Essential Job Duties:
• Install and configure PC’s, printers and peripherals within established standards and guidelines
• Provide VIP support to executives and high level visitor
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
• Provide on-site technical support and end-user technical training
• Provide technical support for IT services in conference rooms
• Install and perform maintenance on proprietary system/s
• Provides timely resolution of end user problem in accurate manner
• Manage IT assets and inventory
• Travel to remote office for IT support
Qualifications:
• 2 year degree or better OR equivalent work experience with HS degree Or Military experience
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• 2+ years of related experience
• Customer oriented
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High level of organizational skills and attention to detail
• Knowledge of Windows 10 in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows, Mac OS, video conference
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작성자Cindy Hyunh전화번호마감 되었습니다.
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